Aloha Tournaments

Event Insurance

Event Insurance Now Available:

We are eager to officially launch our new partnership with USSCI, US Sports Club Insurance. USSCI is the nation’s leader in youth sports club and event cancellation insurance, and we are excited to provide our customers with enhanced registration experience.

HOW IT WORKS:

  • USSCI allows customers the option to protect their youth sports purchase in case of injury, relocation, weather cancellations, etc., no different than having the option to buy travel insurance with an airline.
  •  USSCI and Players First have teamed up to develop technology that allows our customers to buy insurance during their registration process directly within PlayerFirst.
  • Event cancellation insurance covers events and leagues.
  • Cost for customers to insure their event registration:
    • Outdoor Program: 10% of registration cost.
  • The percentage is based on the full price of the program, not inclusive of any potential discounts/scholarships, and does not include any service fees, transaction fees or tax in the total.

Understanding Our Refund & Credit Policy

At 3 Step Sports LLC (“3STEP”), we are committed to providing an outstanding experience for athletes looking for fun, competitive play in a well-structured and organized environment. Our commitment to this experience involves the hiring of dedicated staff to facilitate smooth event operations and the renting of facilities suitable for high-quality experience. These logistical elements are essential to creating the atmosphere and experience our athletes have come to expect and enjoy.

When you register one or more athletes for a 3STEP club, event, league or experiential program (each a “Program”), your purchase is more than just a sign-up; it is a commitment from us to the athletes, ensuring that everything is in place for a memorable and enjoyable experience. Due to the costs incurred from organizing a Program – which include not only logistical preparations but also the upfront expenses that support the high standards of our Programs – beginning February 3, 2025, we will maintain a new Refund and Credit policy for all Program registrations occurring after this date.

This policy ensures we can continue to offer the quality of experience our athletes have come to expect and enjoy. Please take a moment to carefully review our “Refund & Credit Policy” before completing a Program registration.

 3STEP REFUND & CREDIT POLICY

By registering for a 3STEP Program, you acknowledge and agree to the following terms:

  1. No Refunds: All registration fees are non-refundable. Once payment is received, there will be no refunds issued for any reason, including, but not limited to, Program cancellation, injury, absence, or non-participation.
  2. Event Cancellation: If 3STEP cancels a Program due to unforeseen circumstances such as extreme weather, facility closure, or other reasons outside our control, 3STEP will make every effort to reschedule. If rescheduling is not possible, 3STEP may, in its sole discretion, offer full or partial credit which can be used toward participation in a future 3STEP program.
  1. Special Considerations: While we do not issue refunds, in exceptional cases, such as a serious medical condition or family emergency, we may consider offering full or partial credit on a case-by-case basis. Requests must be submitted in writing with appropriate documentation, and such requests are not guaranteed.
  2. Program Insurance: We strongly encourage you to consider purchasing insurance for participation in any 3STEP Program. Insurance can provide protection if an athlete or team is unable to attend a Program due to unforeseen circumstances such as illness, injury, or emergencies, and may help recoup registration costs. While 3STEP does not provide cancellation insurance, we have facilitated an opportunity for you to do so through US Sports Club Insurance (“USSCI”). You can purchase insurance coverage through USSCI during Program registration or by visiting https://threestep.com/sportsinsurance/.
  3. Acknowledgment: By completing the Program registration process, you confirm you have read, understood, and agreed to the terms of this Policy.

We appreciate your understanding and look forward to providing an enjoyable and rewarding experience for each and every athlete. If you have any questions or concerns regarding this policy, please visit this link.